Question 1

When does Lavino Club packeges ship?

Accepted Answer

Lavino Club packages will be shipped on the 20th every month. Delivery times vary dependeing on package size, weigh and destination. Other factors like social events that affect supply chain performace can also affect your delivery date.   Packages usually take 3-7 business days to be delivered after we ship them. Our official carries is USPS.

Question 2

How should I clean my Lavino jewels?

Accepted Answer

Lavino Jewels require normal care. Please, find here a complete guide on how to care for your jewelry depending on their material.   Experts tell us that chemicals found in products we use every day can make our jewelry look dull or darker with time, here are some tips to extend the lifetime of your product:

Avoid wearing jewelry in the shower, ocean, swimming pools, etc.
Natural stones are delicate, excessive heat from the sun can damage stones and pearls and can make them change color or even break.
Apply lotion, make-up, hair spray, and perfume prior to putting on your jewelry avoiding direct contact.
Protect jewelry from abrasive materials and chemicals.
After each wear, gently wipe off any oils with a jewelry cloth and store in a jewelry box or pouch.
Jewelry should be stored separately from other jewelry to prevent scratches. 
Cleaning Instructions:

Plated jewelry should be cleaned periodically as it has been in contact with your skin, which perspires.

Wash plated jewelry with warm water.
Use a few drops of mild soap only if necessary.
A soft toothbrush can be used to remove dirt anywhere required.
Dry with a lint-free cloth or leave out to air dry.

Question 3

Can I request a refund or exchange?

Accepted Answer

Lavino Jewels has specific refund and exchange policies, depending on the nature of your purchase. Here you will find the complete policy for your convinience:   We accept returns or exchanges for unworn jewelry as long as the request is made within 7 days of delivery. We are unable to refund any shipping or handling fees related to your purchase or return.   Please email info@lavinojewels.com for all return and exchange requests. Please title the subject of your email either “Return” or “Exchange” followed by your order number.   If you have any questions, don't hesitate in contacting us, we are happy to help!

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